Terms and Conditions ace67 —
Platform Usage Guidelines

1 Introduction

Welcome to ace67, an online casino platform operated and managed by ace67 Entertainment Sdn. Bhd. ("ace67", "we", or "Platform"). Our platform provides online gaming services including slots, table games, Live Casino, Bingo, and various other game categories to registered members across Malaysia.

These Terms and Conditions ("Agreement") govern your use of ace67.plus, our mobile app, and all related services. This Agreement takes effect from the date you register an account or first use any part of our platform.

If you disagree with any part of this Agreement, please stop using our platform immediately and contact our support team to close your account if necessary.

2 Member Eligibility

To register and use the ace67 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be a citizen or permanent resident of Malaysia, or be located in a country where the use of this platform is legally permitted.
• Not currently listed on any self-exclusion list or responsible gaming protection programme of any platform.
• Have full legal capacity to enter into a binding agreement.
• Not acting as a representative or agent of any third party when using your ace67 account.

Ace67 reserves the right to request identity verification documents at any time to confirm member eligibility. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or account closure.

3 Account Registration

Each individual is only permitted to hold one (1) active account at ace67 at any one time. Holding multiple accounts under the same individual — whether using different names, phone numbers, email addresses, IP addresses or device details — is prohibited and may result in the freezing of all associated accounts and forfeiture of any remaining balances.

During registration, you are required to provide accurate, complete, and up-to-date information including:

• Full name as stated on your identity card or passport.
• An active mobile phone number registered in your name.
• A valid and active email address.
• Exact date of birth for age verification.

You are fully responsible for keeping your username and password secure and must not share them with any party. All activity carried out under your account is considered your own, unless you report unauthorized access to our support team within 24 hours of detecting it.

The KYC (Know Your Customer) process is mandatory for all members before a first withdrawal can be processed. Documents that may be requested include a copy of your identification card, a utility bill, or a recent bank statement as proof of address.

4 Deposit & Withdrawal

Ace67 supports a wide range of secure and convenient local Malaysia payment methods, including online banking, e-wallets and direct transfers. All financial transactions on our platform are processed through channels protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is as specified on the platform's deposit page.
• Deposits are processed in real time and account balances are updated immediately.
• Only payment methods in your own name are permitted — no third-party payments.
• Ace67 does not charge any processing fees for deposits.

Withdrawal:

• Withdrawals are processed within 60 seconds for members who have completed full KYC verification.
• Minimum and maximum withdrawal limits are as stated on the platform's withdrawal page.
• The withdrawal method must match the deposit method used — this is standard anti-money laundering procedure.
• Ace67 reserves the right to delay withdrawals by up to 5 business days for security review or additional verification purposes if required.

5 Bonus & Promotions

Ace67 offers a variety of bonuses and promotions from time to time for new and existing members. All bonus offers are subject to the specific terms stated in each respective promotion.

General conditions applicable to all ace67 bonuses:

• Each bonus has a wagering requirement that must be met before any withdrawal from the bonus balance is permitted.
• Bonuses may only be claimed once per member unless stated otherwise in the relevant promotion terms.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Ace67 reserves the right to cancel any bonus obtained through illegitimate means, including the use of multiple accounts or exploitation of system bugs.
• Bonus validity periods are as stated in the terms of each offer — expired bonuses cannot be reinstated.
• Any attempt to abuse the bonus system will result in account closure and freezing of all balances.

Ace67 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. ace67's decisions regarding bonus eligibility and bonus-related dispute resolution are final.

6 Game Rules

All games offered at ace67 are operated using a Random Number Generator (RNG) that has been independently verified and audited by internationally recognised certification bodies. This ensures every game outcome is genuinely random and fair for all players.

• Results of completed games are final and cannot be altered or disputed unless a clear technical error has occurred.
• In the event of a technical disruption during gameplay, all affected bets will be fully refunded to your account balance.
• Ace67 reserves the right to void any bet or game suspected of involving fraud, bug exploitation, or system manipulation.
• The use of bots, automation software, or any external assistance to gain an unfair advantage in games is strictly prohibited.
• Players are responsible for understanding the rules of each game before playing — ace67 provides in-platform game guides.

7 Prohibited Conduct

The following activities are strictly prohibited on the ace67 platform and may result in immediate account closure without compensation:

• Opening or using more than one account.
• Providing false or misleading personal information during registration or KYC.
• Money laundering or use of funds from illegitimate sources.
• Collusion between players to manipulate game outcomes, particularly in multiplayer games.
• Use of automation software, bots, scripts, or any technical tools to gain an unfair advantage.
• Any attempt to hack, attack, or disrupt the technical infrastructure of the ace67 platform.
• Abuse of the bonus system in a manner contrary to the original intent of the offer.
• Any form of threats, harassment, or abusive behaviour directed at ace67 customer support staff.

8 Privacy & Data Protection

Ace67 is committed to protecting the privacy and personal data of all our members in accordance with applicable data protection laws in Malaysia. The collection, use and storage of your personal data are governed entirely by Privacy Policy ours, which form part of this Agreement.

In summary, your data is used for:

• Identity verification and the KYC process.
• Processing your financial transactions.
• Providing effective customer support.
• Improving platform services based on anonymised usage analytics.
• Compliance with applicable legal and regulatory requirements.

Your data will not be sold to third parties for marketing purposes. All data is stored on servers protected with bank-grade encryption, and access is restricted to authorized personnel only.

9 Liability Limits

Ace67 provides this online gaming platform on an "as-is" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that it will always be free from technical errors, service disruptions or data loss under all circumstances.

• Ace67 is not liable for any indirect, consequential, special or punitive losses arising from the use of our platform.
• Ace67's total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.
• Ace67 is not responsible for internet disruptions, device failures or technical issues on the member's end that cause interruptions during gameplay.
• Use of the ace67 platform is at your own risk. Online gaming involves financial risk and you are solely responsible for your wagering decisions.

10 Account Termination

You may close your ace67 account at any time by contacting our customer support team. Prior to closure, all eligible balance withdrawals will be processed in accordance with standard procedures.

Ace67 reserves the right to suspend or close your account with or without prior notice if:

• You have violated any section of these Terms and Conditions.
• Your account activity has raised suspicion of fraudulent or illegal conduct.
• You have failed to complete the KYC verification process within the specified timeframe.
• The information you provided during registration has been found to be false or misleading.
• Required to comply with instructions from the relevant authorities.

If an account is closed due to a terms violation, ace67 reserves the right to freeze all balances in that account pending the completion of the investigation. If no violation is confirmed, eligible balances will be returned to the account holder.

11 Terms Amendment

Ace67 reserves the right to modify, update, or replace these Terms and Conditions at any time. Significant amendments will be communicated to registered members via email or in-platform notification at least 7 calendar days before the amendments take effect.

Minor amendments such as clarifications or spelling corrections may be made without notice. The "Updated" date at the top of this document will always reflect the latest version of the Terms and Conditions.

Continued use of the ace67 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before the effective date.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of ace67's services, our support team is available to assist you at all times.

• Live Chat: Available 24/7 directly within the ace67 platform — average response time under 2 minutes.
• Email: [email protected] — response within 24 business hours.
• Telegram: Reach us via the official ace67 Telegram channel for prompt assistance.

For formal complaints, please submit full details including your account number, the date of the incident, and a thorough description of your issue. All complaints will be reviewed and responded to within 3 business days.